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Frequently Asked Questions

COVID-19 (coronavirus) information
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Is it safe to shop from your site?

We are operating in line with advice from the World Health Organisation and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to.

Will I still receive my order/return/exchange?

Please be assured that we are monitoring the situation very closely and will be in touch if there is any update to your order, exchange or refund.

What about the delivery of my purchase?

Our team is monitoring the situation and continues to work very closely with our shipping partners and aims at making sure that all appropriate health and hygiene standards are adhered to.

How do you ship?
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We usually send artworks made of paper, lithographs or silkscreen prints rolled up in a tube. The works of art are wrapped in PH-neutral and acid-free tissue paper and packed in a shipping tube. The shipping tube is additionally inserted into a rectangular shipping carton and closed with reinforced packing tape.

What are your shipping rates?
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All regular tube shipments are calculated according to the table below. For the shipment of sculptures, non-rollable lithographs, oversizes or special items we reserve the right to charge shipping surcharges.

Germany                                  3-5 Business days                             10,00 Euros
Europe (EU)                             3-7 Business days                             15,00 Euros
International                            7-14 Business days                            25,00 Euros

Do I need an account to place an order?
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You don’t need an account to complete a purchase. However, if you register with us, you can enjoy the benefits of receiving the latest news via email or saving your address and card details so you can shop even more quickly in future.

Want to know anything else?
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For all other questions, feel free to email or call us anytime.

Telephone: +4915115727716
Email: info@printsandpieces.com