Payment

Unless otherwise stated in the Seller’s product description, prices indicated are total prices including the statutory sales tax. For items subject to special tax arrangements, it is not possible to specify the VAT part of the purchase price separately in the invoice. Delivery costs, where appropriate, will be indicated separately in the respective product description.

In case of delivery to countries outside the European Union, additional costs may incur in individual cases for which the Seller is not responsible and which have to be borne by the Client. This includes for example transfer fees charged by banking institutes (transfer charges, exchange fees) or import duties or taxes (customs). Such costs regarding money transfer may also incur, if delivery is not made in a country outside the European Union and the Client carries out the payment from a country outside the European Union.

Prints and Pieces offers the following payment methods via PayPal Plus:

When payments are made using a payment method offered by PayPal, handling of payments takes place via the payment service provider PayPal ((Europe) S.a. r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter called “PayPal”) subject to the PayPal terms of use which can be viewed at: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. In case the client has no PayPal account, the conditions applicable for payments without PayPal account will be effective. They can be viewed at: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.



Instruction for Cancellation

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (artemcon UG (haftungsbeschränkt), Kopernikusstraße 22, 73453 Abtsgmünd, Deutschland, Tel.: +49 (0) 7366 7098913, E-Mail: info@artemcon.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Exclusion and/or premature expiration of the right to cancel

The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.

2) Please do not return the goods freight forward.

3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.



Delivery

We usually send artworks made of paper, lithographs or silkscreen prints rolled up in a tube. The works of art are wrapped in PH-neutral and acid-free tissue paper and packed in a shipping tube. The shipping tube is additionally inserted into a rectangular shipping carton and closed with reinforced packing tape. Thus we can guarantee a safe shippment of your artwork. The appropriate shipping costs and delivery times can be found in the table below. The shipping times are based on experience and information of the respective shipping company. Please understand that we cannot make any warranty for them. Should you nevertheless notice a corresponding damage to the shipment, please refuse acceptance and contact us by e-mail stating your order number.

For the shipment of sculptures, non-rollable lithographs, oversizes or special items we reserve the right to charge shipping surcharges. Please refer to the relevant product pages for more information.

Destination Delivery Time Carrier Insurance Tracking Cost
Germany 3 - 5 Business days DHL Yes Yes Included
Europe (EU) 3 - 7 Business days DHL Yes Yes Included
Europe (non EU) 5 - 10 Business days DHL Yes Yes 15,00 Euros
International (worldwide) 5 - 14 Business days DHL Yes Yes 25,00 Euros